Cancellation Policy

At Astro Kanhaiya Ji, we value your time and trust. Our Cancellation Policy ensures transparency and fairness in managing cancellations. Please read the terms carefully before proceeding.

1. Order Cancellation by Customer

  • Before Shipping:

    • You can cancel your order within 24 hours of placing it.
    • To cancel, contact our customer support team with your order details (Order ID, name, and contact number).
    • If the cancellation request is accepted, a full refund will be processed within 5-7 business days to your original payment method.

  • After Shipping:

    • Once the order is shipped, cancellations will not be accepted.

2. Cancellation by Astro Kanhaiya Ji

We reserve the right to cancel orders under the following circumstances:

  • The product is out of stock.
  • Payment is not successfully completed or verified.
  • The shipping address is incomplete or invalid.

In such cases, customers will be notified, and a full refund will be issued promptly.

3. Refund for Cancellations

  • Refunds for accepted cancellations will be processed within 7-10 business days.
  • The amount will be credited to the original payment method.

4. Contact Us for Cancellations

For cancellations or related inquiries, please contact us at:
Email: astrokanhaiyaji@gmail.com
Phone: +916266241201

Return Policy

We aim to deliver quality products and ensure your satisfaction. However, if you face any issues with your purchase, our Return Policy provides guidance for resolving them.

1. Eligibility for Returns

Returns are accepted only if:

  • The product is damaged, defective, or incorrect.
  • You provide proper proof of the issue.

2. Proof of Damage or Defect

To process a return, you must submit a detailed video showing:

  • The unboxing of the package.
  • The product’s condition upon receipt.
  • The specific defect or damage.

Note: Without video proof, your return request will not be processed.

3. Return Process

  • Step 1: Notify us within 48 hours of receiving the product.
  • Step 2: Share video proof and order details (Order ID, name, and contact information) with our support team.
  • Step 3: After verification, we will provide return instructions.
  • Step 4: Ship the product back in its original packaging. Return shipping costs may apply unless otherwise stated.

4. Conditions for Approval

  • The product must be unused and in its original condition.
  • All tags, packaging, and accessories must be intact.
  • Minor cosmetic transit damages are not eligible for returns.

5. Refund for Returns

  • Refunds will be initiated after the returned product is received and verified.
  • Refunds will be processed within 7-10 business days.
  • Shipping charges are non-refundable unless the issue is due to our error (e.g., incorrect product shipped).

6. Non-Returnable Items

Customized or personalized products are not eligible for returns unless they are damaged or defective.

7. Contact Us for Returns

For assistance with returns, please contact us at:
Email: astrokanhaiyaji@gmail.com
Phone: +916266241201